Lake Avenue — FAQ

What is Lake Avenue’s mission?

Our mission is to bring you nice, curated furniture and homegoods—the kind of pieces that feel thoughtfully selected and easy to live with.

How long does shipping take?

Shipping typically takes 2–15 days, depending on destination and order processing time. However it may take longer depending on certain circumstances. 

Do you offer tracking?

Yes. Once your order ships, we’ll provide tracking information so you can follow its progress.

When will my order ship?

Most orders ship promptly after confirmation. Shipping time (2–15 days) starts after your order leaves our suppliers' warehouses.

What is your return policy?

Returns are accepted according to our return guidelines. If you need to start a return, contact us and we’ll help you through the next steps.

Can I cancel or change my order?

If your order hasn’t shipped yet, we can often help with cancellations or updates. Please email us as soon as possible at contact@lakeavenue.shop.

What if my item arrives damaged or incorrect?

We’re sorry if this happens—please contact us right away at contact@lakeavenue.shop with your order number and photos (if available) within 7 days of receieving. We’ll work to make it right.

Do you restock sold-out items?

Sometimes—we may restock based on availability and demand. If you’re looking for something specific, reach out and we’ll let you know what we can.

Is your style inspired by New England?

Yes—our aesthetic is inspired by New England: classic, cozy, and timeless, with a curated, elevated feel.

How can I contact you?

For questions about orders, shipping, or products, email us at:
contact@lakeavenue.shop